Privacy Policy

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Privacy Policy for Ember and Elm LLC Effective Date: 09/04/2024

Welcome to Ember and Elm LLC! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

a. Personal Information:
When you place an order, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.

b. Payment Information:
To process payments, we may collect payment details, such as credit card numbers. This information is processed securely by our payment processor and is not stored on our servers.

c. Browsing Information:
We collect information about your visit to our website, including IP address, browser type, operating system, and pages viewed. This helps us improve our website and services.

2. How We Use Your Information

a. Order Processing:
We use your personal information to process and fulfill your orders, including shipping and handling.

b. Communication:
We may use your email address to send you order confirmations, updates, promotional offers, and newsletters. You can opt-out of marketing communications at any time by following the unsubscribe link in the email.

c. Customer Service:
Your contact information helps us respond to your inquiries, provide support, and address any issues with your orders.

d. Website Improvement:
Browsing information helps us analyze trends, track user behavior, and improve the functionality and content of our website.

3. Data Sharing and Security

a. Third-Party Service Providers:
We may share your information with trusted third parties who assist us in operating our website, processing payments, and delivering orders. These parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.

b. Legal Requirements:
We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.

c. Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small files placed on your device that help us remember your preferences and improve site functionality. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

5. Your Rights and Choices

a. Access and Correction:
You have the right to access, correct, or update your personal information. You can do so by contacting us at sales@emberandelm.co.

b. Data Deletion:
You may request the deletion of your personal information by contacting us. We will make reasonable efforts to comply with your request, subject to any legal or contractual obligations.

c. Opt-Out:
You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in the email or by contacting us directly.

6. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ember and Elm LLC
Denver, CO 80227

Email: sales@emberandelm.co

Thank you for choosing Ember and Elm LLC. We are committed to safeguarding your privacy and providing a secure shopping experience.