Return and Refund Policy

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Effective Date: 9/4/2024

Welcome to Ember and Elm LLC.  These Terms and Conditions ("Terms") govern your use of our website and the purchase of our candle and body products. By accessing our website or making a purchase, you agree to these Terms. Please read them carefully.

1. Acceptance of Terms

By using our website and/or purchasing products from us, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or purchase our products.

2. Products and Orders

a. Product Information:
We make every effort to ensure that product descriptions and images on our website are accurate. However, we do not guarantee that the product descriptions, colors, or other content is entirely accurate or complete.

b. Order Acceptance:
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including after you have received an order confirmation. If we cancel your order, we will issue a refund for any charges already paid.

c. Pricing:
Prices are listed in U.S. Dollars and subject to change without notice. We strive to provide accurate pricing information but may occasionally make errors. If a pricing error is discovered, we will contact you to confirm whether you wish to proceed with the corrected price or cancel the order.

3. Payment

a. Payment Methods:
We accept various payment methods, which may include credit/debit cards and other secure payment options. By providing payment information, you authorize us to charge the total amount due, including any applicable taxes and shipping fees.

b. Security:
We use secure payment processing to protect your financial information. However, we are not liable for any unauthorized access or use of your payment information by third parties.

4. Shipping and Delivery

a. Shipping Policy:
We offer shipping options as described on our website. Shipping costs and delivery times vary based on your location and the shipping method selected. We are not responsible for delays caused by shipping carriers or other factors beyond our control.

b. Risk of Loss:
Risk of loss or damage to products passes to you upon delivery. You are responsible for any additional shipping or handling costs if you need to return or exchange items.

5. Returns and Exchanges

a. Return Policy:
Exchanges and Returns are NOT accepted. All sales are final.

b. Refunds:
Products and Shipping fees are non-refundable.

6. Intellectual Property

a. Ownership:
All content on our website, including text, images, logos, and trademarks, is the property of Ember and Elm LLC or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

b. User Content:
By submitting any content or feedback to us, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, and distribute such content for any purpose related to our business.

7. Limitation of Liability

a. Disclaimer:
Our products are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee that our products will meet your expectations or be free from defects.

b. Liability Limitation:
To the maximum extent permitted by law, Ember and Elm LLC is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or products. Our total liability to you for any claim related to our products or services is limited to the amount you paid for the product or service in question.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of  Lakewood, CO/USA, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website or products shall be resolved in the courts of Colorado USA.

9. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our website or products after any changes constitutes your acceptance of the revised Terms.

10. Contact Us

If you have any questions or concerns about these Terms or our products, please contact us at:

[Ember and Elm LLC
Lakewood, CO 80227
Email: sales@emberandelm.co

 

Thank you for choosing Ember and Elm LLC. We look forward to serving you!